Delivery Information

Important

Due to Covid-19 shipping times may increase. See more information for your country on: https://www.postnl.nl/en/customer-service/delivery-status/international-service-alerts/ Unfortunately, some destinations can not even be reached at all.

Ordering

Ordering should be easy, select your products and place them in the shopping cart. The total amount and weight will be visible. Different categories are used to make finding products easier, also the search button should help to quickly find the product you are looking for. After checkout, you will receive a confirmation email with the order information.

Prices and Taxes

Djuke (as a small business) is TAX exempted, therefore all prices are listed without tax. As a result, prices are the same for all customers (persons or businesses within or outside EU). For orders outside the EU a CN-22 note will be part of the address label, stating the nature of the goods (e.g. electronic components or electronic kits) and the total price. Your local customs may charge VAT.

Shipping and handling

The shipping and handling fee depends on the destination (NL, EU, World), shipment method and weight. The exact amount will automatically be shown during checkout. Your order will be shipped as soon as I have confirmed that the payment has been received. Due to recent changes in international post regulation, products outside The Netherlands may not be sent in bubble envelopes anymore, which unfortunately increased the shipping costs. Packages are sent using the shipping method you select during checkout. Estimated shipping time may vary from one day (The Netherlands) to several days (Europe) or even weeks (World). You will be notified once an order has been shipped and you can track it if you select a shipping method with track-and-trace.

Payment

Currently, three payment methods can be used:

  • Bank transfer. Within the EU, bank transfer is the cheapest and therefore preferred method. You will receive my IBAN and BIC/SWIFT details when you place the order.
  • iDEAL, which is a NL payment service and can therefore only be used if you have a NL bank account.
  • Paypal allows to pay using various creditcards, but is expensive and therefore an extra fee is added to the order.